Are you returning premium to customers as a result of governmental shelter-in-place measures?
As part of our commitment to help our customers navigate these difficult times, we have announced a 15% Safety Personal Auto Relief Credit. Pending regulatory approval, any personal auto policyholder that has a policy in effect as of April 1, 2020 will receive the credit off their premium for the months of April and May. To be eligible, you must have made at least one payment on your policy and maintain continuous coverage. The credits will be applied automatically and if you have already paid in full, you will receive a refund for the amount of the credit.
When can we expect to receive our Safety Personal Auto Relief Credit?
This is currently pending regulatory approval, but customers can expect to receive this 15% credit adjustment in May.
How will I receive my credit?
Customers on direct bill will receive the automatic credit on future bills. Those who have paid in full will receive a refund check.
Where can I find out how much I will be receiving?
You will be able to view the refund amount on My Account. If you do not have a My Account we encourage you to register today for an account.
If shelter-in-place orders extend past May, will I continue to receive auto premium credits?
As information becomes available, we will continue to assess the impact of the COVID-19 crisis on auto claims.
What are my billing options if I am facing financial difficulties due to COVID-19?
We recognize that many people are facing financial difficulties. Cancellation notices issued on or after March 23, 2020 will be rescinded and Safety will place a temporary hold on all non-payment policy cancellations until further notice. We will continue to send out bills but will not cancel for non-payment and we will waive all late and non-sufficient fees. Our billing staff is available and will work to understand each individuals circumstance to provide flexible solutions on your premium payment terms. For additional billing questions, please contact our Billing Department at 800-951-2100. Reps are available from 8:00 AM to 7:00 PM Monday – Friday.
How can I lower my premium?
Your Independent Agent is in the best position to assist you with any coverage changes. Please talk to your agent regarding the best solution that meets the needs of your current situation.